Consumer Switching Behavior in E-Services: Organizational and Technological antecedents through relational paradigm
(Scopus Index) Sharma and R.R.K. Sharma Proceedings of the 8th International Conference on Industrial Engineering and Operations Management in Bandung, Indonesia, March, 2018 ISSN: 2169-8767 (U.S. Library of Congress); ISBN: 978-1-5323-5944-6.