A customer experience lens for higher education in India using journey mapping and experience quality

Sumanjit Dass

Dr. Sumanjit Dass

Assistant Professor

Popli, S., Dass, S., Aggarwal, A., & Chakraborty, A. (2022).
Studies in Higher Education, 1-15. (ABDC A Category)

Link to Article: https://doi.org/10.1080/03075079.2022.2145464

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