JAGSoM

A customer experience lens for higher education in India using journey mapping and experience quality

Sumanjit-Dass

Dr. Sumanjit Dass

Assistant Professor

Popli, S., Dass, S., Aggarwal, A., & Chakraborty, A. (2022).
Studies in Higher Education, 1-15. (ABDC A Category)

Link to Article: https://doi.org/10.1080/03075079.2022.2145464

Contact us for full paper

Latest Research Papers

Research Paper
2022
Impact of analyst report on the behaviour of retail investors: a study during COVID-19 in India
Research Paper
2022
Corporate Governance Parameters and its Repercussions on Enterprise  Performance
Research Paper
2022
Revisiting mean reversion in profitability and earnings: evidence from India (2007–2020)
Research Paper
2022
Grooving, moving, and stretching out of the box! The role of recovery experiences in the relation between physical activity and creativity

Admissions Open for 2023 - 2025

Admissions Open for Class 2023 – 2025 for PGDM Bangalore and International MBA Greater Mumbai Campus. Click here to APPLY NOW
JAGSoM is amongst the select few Business Schools in India with an International Profile: AACSB Accredited & QS Ranked for Marketing, Finance and Analytics programs.
Facebook Instagram Linkedin Twitter Youtube
Quick Links
Legal

COPYRIGHT © 2023. JAGSoM | ALL RIGHTS RESERVED.

    My Business Problem is in the area of

    Please give us a brief of your Problem and we will get back to you shortly!